Before a booking is confirmed
An enquiry or preliminary itinerary sent through the website is not a confirmed reservation. Before paying, request the booking confirmation and the cancellation and refund conditions that apply to every part of your trip, including transport, stays, activities and any third-party service.
If you need to cancel or change plans
Contact TravelArc promptly using the contact details in your booking confirmation and keep a written record of the request. Check your booking terms for applicable charges, deadlines and whether dates or travellers can be changed.
Different providers may apply different conditions. Check which provider’s rules apply and whether any amount is non-refundable before you confirm.
Refunds and payment reversals
Refund eligibility, deductions, payment route and processing time depend on the terms for your confirmed booking. Check who issues any refund, how it will be returned and the expected processing time in your booking documents.
Supplier changes and disruptions
Check your booking documents for how cancellations or changes caused by a supplier, road or weather disruption, government direction or another event outside a traveller’s control are handled. The outcome can depend on the service provider and applicable booking terms.
What to confirm in writing
- Cancellation deadlines and charges for each booked service.
- Whether a date change, traveller change or substitution is possible and at what cost.
- Refund eligibility, deductions, payment route and expected processing time.
- How supplier cancellations and travel disruptions will be handled.
- The contact and reference to use when requesting a cancellation.
For a question about an existing arrangement, contact TravelArc at info@travelarc.in (or travelarc7@gmail.com) or use the contact page .